CUSTOMER SERVICE OFFICER

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

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CUSTOMER SERVICE OFFICER
Suggested salary: NGN 125,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

JOB DESCRIPTION
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Requirements
• Proven customer support experience is an added advantage
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• NCE,ND,HND,BSc. And any other professional qualifications in relevant field is an added advantage
Mode of Application
Interested applicants should forward their resume via mail to the HR: hr(dot)adexyconstruction(at)gmail(dot)com
NB: only the shortlisted applicants will be contacted for an aptitude test. The Job offer is only available to Lagos Residents.
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ADEXYCONSTRUCTIONLTD ADEXYCONSTRUCTIONLTD (30)
Nigeria

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