CUSTOMER RELATION OFFICER

Job opening: customer service jobs, jobs in Lagos Mainland, Lagos, Nigeria

CUSTOMER RELATION OFFICER | Customer Service jobs Job opening at Lagos Mainland Lagos
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CUSTOMER RELATION OFFICER
Suggested salary: NGN 90,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Job Description
• Continuously source for new business opportunities and liability generation
• Identify customer needs and proactively seek to provide
products/services to meet the identified needs
• Review applications for customer service and make appropriate recommendations
• Manage assigned customer portfolio and monitor the quality of
existing customer service relationships on a continuous basis
• Analyze and screen applications for customer based on the product
and service procedures
• Regularly contact customers via telephone calls and physical
marketing visits to obtain feedback on service quality and customer
satisfaction levels
• Perform other duties as may be assigned by Management or supervisor
Skills / Competence Required
• Proficiency in MS Office suit- Excel spread sheet, power point etc
• Deposited liability generation
• Credit knowledge
• Analytically
• Basic customer service orientation
• Good communication and interpersonal skills
• Good customer service skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
• Good dress sense

Educational Qualification
• HND Graduate only (Minimum Lower Credit)
• NYSC Certificate or exemption letter
• Must reside in Lagos
• Experience in customer relation management the consulting industry
will be an added advantage
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IGNITLYTE IGNITLYTE (28)
Nigeria

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