Customers care

Job opening: customer service jobs, jobs in Lagos Island West, Lagos, Nigeria

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customers care
Location: Lagos Island West, Lagos
Last update:

Ad description

Main Job Tasks and Responsibilities
• deal directly with customers either by telephone,
electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to
handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the
designated resource
• manage customers' accounts
• keep records of customer interactions and
• record details of inquiries, comments and
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal
• follow up on customer interactions
• provide feedback on the efficiency of the
customer service process
Education and Experience
• High school diploma, general education degree
or equivalent
• knowledge of customer service principles and
• knowledge of relevant computer applications
• ability to type
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge
Key Competencies
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability email
• initiative
• stress tolerance
HOW TO APPLY forward CV to HR on or contact the number ad
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