Job opening: customer service jobs, jobs in Lagos Island West, Lagos, Nigeria

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Suggested salary: NGN 80,000
Location: Lagos Island West, Lagos
Last update:

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Job Description

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.
• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
• To handle all incoming telephone calls / enquiries promptly, giving a warm, courteous welcome and using the agreed salutation.
• To provide assistance for meeting room bookings as required liaising with relevant parties to ensure the delivery of a professional service.
• To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
• To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
• To maintain an organized and tidy work area – this is to include the front desk, seating area, meeting rooms.
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
• To ensure that all required hospitality is served promptly and to the highest standards.
• To ensure all audio visual equipment is working and provide support when required
• To collate all reception and hospitality statistics and forward to the head receptionist on a weekly basis

• OND , HND or Bachelor's Degree
• Immaculate grooming and personal hygiene is essential
• Ability to communicate effectively both verbally and in writing is essential
• Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes
• Must have sound numerical skills
• Ability to operate calmly under pressure
• Strong customer focus
• Able to demonstrate a professional and organized approach to the role
• Logical thinker, able to spot errors and resolve queries
• Able to deal with interruptions, work to deadlines and priorities
• Strong relationship skills – able to build and maintain rapport with guests
• Able to multi task and be flexible
• Enthusiastic, committed and determined
• Ability to work independently and as part of a team
Deadline: 25-08-2015
Interested applicant should forward their CV to
NOTE: Only for applicant residing in Lagos and environs
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