Job opening: customer service jobs, jobs in Lagos Island West, Lagos, Nigeria

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Location: Lagos Island West, Lagos
Last update:

Ad description

Receives, processes and verifies the accuracy of
orders from customers utilizing company internal
CRM/mainframe systems and customer purchase
Initiates required action for response to customer
service requests for order changes, including the
maintenance of order/customer information files
and communicates changes to the appropriate
Ensures and provides quality service to both
internal and external customers.
Receives inquiries from customers and/or contacts
branch/regional offices to resolve a variety of
order-related issues.
Accesses internal systems to obtain and extract
order information and provide customer service
management with the data for inclusion in various
scheduled and special reports.
Performs assigned system maintenance to various
electronic order files.
Responsible for contributing to the development
and execution of the annual marketing business
plan which will include customer service area goals
and timetables.
Responsible for decisions concerning personal time
management and call activities, decisions
concerning new strategies to increase retention,
decisions concerning customer service levels in
regional/branch locations, decisions concerning the
implementation of new customer service policies
and procedures.
Contributes to the development and maintenance
of standards, policies and procedures regarding
customer service.
Regularly provides feedback on the soundness and
effectiveness of the customer service department’s
policies and procedures.
Facilitates the collection of competitive
information in order to monitor business trends and
Prepares, generates and distributes daily reports
and order acknowledgments to appropriate
Responsible for notifying administration of any
required updates of customer records on the
organization’s internal database.
Answers customer inquiries/communications as
Attends regular customer service departmental
Advises internal staff of advertisements and
campaigns that affect retention.
Maintains detailed call activity reports and provides
them on a regular basis.
Provides activity/statistical summary reports each
Conducts follow up phone calls to survey
respondents who have concerns or questions.
Performs other related duties as assigned by

Must work well under pressure, be able to juggle
many projects simultaneously, and have excellent
interpersonal and communication skills.
Must also have an excellent sense of priorities.
Must be bilingual with database management
Minimum of OND.
Apply for this job
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