Customer Care Representative

Job opening: customer service jobs, jobs in Lagos Island East, Lagos, Nigeria

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Customer Care Representative
Suggested salary: NGN 65,000
Location: Lagos Island East, Lagos
Last update:

Ad description

Principal Duties and Responsibilities

1. Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.

2. Clearly address their inquiries

3. Opens files for new clients after registration fees has been paid

4. Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.

5. Print out copies of price list for both In and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.

6. Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.

7. Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.

8. Provide secretarial support: filing, answering telephone calls, compiling and

typing of official documents as required, photo copying and distributing materials,

correspondence.

9. Receive, dispatch and disseminate official correspondence



10. Assist in the procurement of office items when need arises
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