Customer care representative

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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customer care representative
Suggested salary: NGN 70,000
Location: Ikeja, Lagos
Last update:

Ad description

Attracts potential customers by
answering product and service
questions; suggesting information
about other products and services.
Opens customer accounts by
recording account information.
Maintains customer records by
updating account information.
Resolves product or service problems
by clarifying the customer's
complaint; determining the cause of
the problem; selecting and explaining
the best solution to solve the
problem; expediting correction or
adjustment; following up to ensure
resolution.
Maintains financial accounts by
processing customer adjustments.
Recommends potential products or
services to management by
collecting customer information and
analyzing customer needs.
Prepares product or service reports
by collecting and analyzing customer
information.
Contributes to team effort by
accomplishing related results as
needed.
Customer Service Representative
Skills and Qualifications:
Customer Service, Product
Knowledge, Quality Focus, Problem
Solving, Market Knowledge,
Documentation Skills, Listening,
Phone Skills, Resolving Conflict,
Analyzing Information , Multi-tasking
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Posted by
sunnycareers22 sunnycareers22
Nigeria

4 ads posted

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