Customer Service Officer

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Service Officer
Suggested salary: NGN 90,000
Location: Ikeja, Lagos
Last update:

Ad description

Our client is a leading firm in the Engineering industry and vacancy exists for this position for suitably qualified candidates

Job Description:

To provide help and advice to customers using our organization’s products or services
Communicating courteously with customers by telephone, email, letter and face to face
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Issuing refunds or compensation to customers
keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service your organisation is providing
Producing written information for customers, often involving use of computer packages / software
Writing reports analyzing the customer service that your organisation provides.
Developing feedback or complaints procedures for customers to use;
Developing customer service procedures, policies and standards for the organization


Requirements:

Must possess a minimum of HND or BSc in any discipline
Must have good communication knowledge
Ability to use computer
With or without any experience
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alphablue alphablue (28)
Nigeria

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