Customer Relationship Officer

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Relationship Officer
Suggested salary: NGN 120,000
Location: Ikeja, Lagos
Last update:

Ad description

Job Duties/ Responsibilities:
Handle customer complaints or inquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Educational Qualifications:
Minimum of Ond, B.Sc, HND or its equivalent in any field.
Functional Requirements
Communication (Local Language and English)
PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing
Excellent Communication Skills
Customer Service Skills
Excellent Telephone Etiquette
Listening Skills.
How to Apply:
Interested and qualified candidate should forward their CV's/cover letter to this email; career.diamondresources@gmail.com
Application Closing date:
14rh June,2016
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