Customer Relationship Executive

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Relationship Executive
Location: Ikeja, Lagos
Last update:

Ad description

Job Description and Responsibilities:

Answering requests for information on capabilities and contacts within the firm.
Organizing and preparing for client meetings e.g. reviews and pitches and ensuring follow up.
Coordinating client entertainment activity, focused on identification of guests and briefings/follow ups
Understand customer needs & communicate with internal and external stake-holders
Delivering all of the above requires effective relationships and communication with Business Development, Finance, Technical and Engineering, etc to ensure that the clients in your portfolio receive the best service and value add the firm has to offer.
Manage job costing for operation as per approved template.
Coordinate handling of file between departments and ensure file is handled in a timely manner.
Send daily status update on current files.
Manage written correspondence between OPS department and Customer service.

Job Requirement:

Proficient in English as well as relevant local languages (verbal and written).
Good knowledge in customs documentation and requirements.
Excellent communicator, persuasive and enjoy solving problems.
Ability to work in a team.
Technical Skills
Basic proficiency in MS office

Note: interested candidate should forward his/her resume to the email
Lagos only
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