Customer Care Representative

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Care Representative
Suggested salary: NGN 160,000
Location: Ikeja, Lagos
Last update:

Ad description

Responsibilities:

1.To perform a assessment need of the customer and recommend products and good services in a professional way.
2.Ensure and provide quality service to external customers.
3.Answer all customer inquiries in a timely and professional manner.
4.Process orders and data entry with high level accuracy.
5.Take initiative and resolve and escalations or complaints.
6.Maintain a positive representation of the company at all times.
7.Creating a positive, fun, and motivating environment to enhance customer satisfaction.
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
8.Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

Experience:
6month/1yrs
Requirement
OHD/HND/BSc.
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PrinceNwankwo PrinceNwankwo (27)
Nigeria

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