Customer Care Representative

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Care Representative
Suggested salary: NGN 160,000
Location: Ikeja, Lagos
Last update:

Ad description

Job Description:
Customer Care ensures that the needs of customers are being satisfied.Their work will be as follows:
1. Helping to develop and implement a customer service policy for an entire organization.
2. Finding ways to measure customer satisfaction and improve services.
3. Managing a team of customer services staff.
4. Handling face-to-face inquiries from customers.
5. Providing help and advice to customers using your organization's products or services.
6. Communicating courteously with customers by telephone, email, letter and face to face.
7. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
8. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
9. Issuing refunds or compensation to customers.
10. Keeping accurate records of discussions or correspondence with customers.
11. Analyzing statistics or other data to determine the level of customer service your organization is providing.
12. Producing written information for customers, often involving use of computer packages/software.
13. Writing reports analyzing the customer service that your organization provides.
14. Developing feedback or complaints procedures for customers to use.
15. Improving customer service procedures, policies and standards for your organization or department.
16. Meeting with other managers to discuss possible improvements to customer service.
17. Being involved in staff recruitment and appraisals.
Interested Applicants should forward their CVs to HR on the email below: or send your Name, Location, Contact, Qualification and Position Applying for and you will be invited, for interview is taking place immediately.
Note: this job offer is only for Lagos residents.
Minimum of OND. HND or BSc will be added advantage with working experience. If you feel you have the right skills for this position please apply today.
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