Customer Care Represenatative

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Care Represenatative
Suggested salary: NGN 110,000
Location: Ikeja, Lagos
Last update:

Ad description

• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The teams objectives are develop to and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

Requirements/Skills:
• A minimum of OND in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute.
• Professional qualifications from the recognized professional boards, will be added advantage.
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word.
• Telecommunication or customer care representative experience will be preferred.
• Able to work independently and as a team.
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renoxconcept renoxconcept (28)
Nigeria

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