Customer Care Agents

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Customer Care Agents
Location: Ikeja, Lagos
Last update:

Ad description

Customer service ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.
They may work at various levels, from head office to the front end of the business and in most cases will be:
1. Helping to develop and implement a customer service policy for an entire organization.
2. Finding ways to measure customer satisfaction and improve services.
3. Managing a team of customer services staff.
4. Handling face-to-face enquiries from customers.
5. Providing help and advice to customers using your organization's products or services.
6. Communicating courteously with customers by telephone, email, letter and face to face.
7. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
8. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
9. Issuing refunds or compensation to customers.
10. Keeping accurate records of discussions or correspondence with customers.
11. Analyzing statistics or other data to determine the level of customer service your organization is providing.
12. Producing written information for customers, often involving use of computer packages/software.
13. Writing reports analyzing the customer service that your organization provides.
14. Developing feedback or complaints procedures for customers to use.
15. Improving customer service procedures, policies and standards for your organization or department.
MODE OF APPLICATION
Interested Applicants should forward their CVs to HR on the email below: or send your Name, Location, Contact, Qualification and Position Applying for and you will be invited for interview.
Note: this job are only for Lagos resident.
QUALIFICATION:
Minimum of OND. HND or BSc with at least 1 year working experience.
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ignitlytecareer ignitlytecareer (35)
Lagos, Nigeria

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