Client Service

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Client Service
Location: Ikeja, Lagos
Last update:

Ad description

Duties;

Support the marketing team by improving processes, measuring
effectiveness and ensuring that important points are learnt from every
campaign.
Building workflows to support marketing campaigns.
Identifying marketing opportunities.
Providing general administrative support across the marketing team.
Executing marketing strategies and plans.
Identifying potential new affiliate partners.
Providing accurate and timely marketing information to senior managers.
Developing marketing plans and strategies.
Attending industry events and networking engagements.
Ensuring that all campaigns are delivered to brand guidelines.
Measuring the success of marketing campaigns.
Making valuable suggestions for continuous improvement and
realisation of targets.
Providing customers with after sales support
Coming up with practical marketing ideas.
Maintaining relationships with key customer.
Developing a customer’s loyalty for the company’s products.
Creating highly engaging marketing campaigns across digital, print and
PR channels.
Meeting with potential clients face to face to promote the company’s services
Establishing specific marketing briefs with clients from different sectors.
Developing great client relationships that foster long term
partnership and success
Delivering new proposals and pitches to a wide range of clients.

Involved in the implementation of several exciting digital marketing projects

Earning the trust of clients and peers by knowing when to promise &
then delivering on those promises.

Contributing to the establishment of a positive culture within the company.

KEY SKILLS AND COMPETENCIES

Marketing

Generating sales leads.
Managing customer relationships.
Able to make decisions with imperfect information.
Turning data into meaningful and actionable insights.
Producing innovative strategic ideas with clear objectives in mind.
Strong skills in Microsoft Word, Excel, PowerPoint.
Relationship management with external agencies, vendors or
business partners.
Able to work independently as well as on cross-functional teams.
B2B marketing.
Acting as a mentor to junior marketing staff.
Competent in the use of Microsoft Office and excel packages,
Knowledge of modern sales methodologies.
Comprehensive understanding of social media and how to use it in
marketing campaigns.
Speaking with a clear and professional voice.
Fantastic negotiating skills.
Excellent follow-up skills.
Superb interpersonal and communication skills.
Immaculate business writing skills.
In-depth understanding of marketing terminology and techniques.
Client marketing campaigns.
Ability to work within tight budgets and deadlines.
Creating brand business plans.
Knowledge of mobile marketing and the display advertising industry.
Detail-oriented with a strong focus on accuracy.
Developing innovative marketing programs.
Using social media and blogging for marketing purposes
Building an understanding of a customer and clients requirements
Communicating with clients in a professional manner.
Supporting the Sales Manager and Marketing Team in all aspects of their work
Managing relationships and daily communication with customers and
related third parties.
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