Call Center Agent

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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Call Center Agent
Location: Ikeja, Lagos
Last update:

Ad description

Job Description:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Responsibilities:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information researching, locating, and providing information.
Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
Fulfills requests by clarifying desired information completing transactions forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures reporting malfunctions.

Qualifications:

A minimum of OND is required.
Must be residing in Lagos or willing to relocate.

Skills:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships,Problem Solving,

NOTE
VACANCY OPEN FOR LAGOS RESIDENT AND IT ENVIRONS
DEADLINE 1 WEEK
Eligible and qualified candidates are to forward their CVS to the email.... hr.megaresources@outlook.com
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

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megy megy (31)
Nigeria

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