CUSTOMER CARE

Job opening: customer service jobs, jobs in Ikeja, Lagos, Nigeria

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CUSTOMER CARE
Suggested salary: NGN 65,000
Location: Ikeja, Lagos
Last update:

Ad description

JOB DESCRIPTION
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
RESPONSIBILITIES
 deal directly with customers either by telephone, electronically or face to face
 respond promptly to customer inquiries
 handle and resolve customer complaints
 obtain and evaluate all relevant information to handle product and service inquiries
 provide pricing and delivery information
 perform customer verifications
 set up new customer accounts
 process orders, forms, applications and requests
 organize workflow to meet customer timeframes
 direct requests and unresolved issues to the designated resource
 manage customers' accounts
 keep records of customer interactions and transactions
 record details of inquiries, comments and complaints
 record details of actions taken
 prepare and distribute customer activity reports
 maintain customer databases
 manage administration
 communicate and coordinate with internal departments
 follow up on customer interactions
 provide feedback on the efficiency of the customer service process
 Effectively manage large amounts of incoming calls
KEY COMPETENCIES
 interpersonal skills
 communication skills - verbal and written
 listening skills
 problem analysis and problem-solving
 attention to detail and accuracy
 data collection and ordering
 customer service orientation
 adaptability
 initiative
 stress tolerance
QUALIFICATIONS
• ND, HND, BSC.
METHOD OF APPLICATION

NOTE: Interested applicant must be a resident of Lagos State.
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greatconcept greatconcept (35)
Nigeria

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