Customer Service Officer

Job opening: customer service jobs, jobs in Lagos, Nigeria

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Customer Service Officer
Location: Lagos
Last update:

Ad description

Jokings Educare is a UK based education consulting firm that is solely involved in the promotion of reputable Universities, Colleges and other Institutions in Europe and other parts of the World. We render guidance, by offering assistance and share our know how on educational issues to students and those intending to further their education internationally.

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
     
View Full details and apply through Ngcareers go to https://ngcareers.com/g/64686
Apply to this job and send resume to: https://ngcareers.com/g/64686
This job ad was provided by career portal NgCareers.

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