Customer Relations Officer-Front Desk

Job opening: customer service jobs, jobs in Lagos, Nigeria

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Customer Relations Officer-Front Desk
Location: Lagos
Last update:

Ad description

PwC helps organization and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 180,000 people who are committed to delivering quality in Assurance, Tax and Advisory services.

Job Title: Customer Relations Officer-Front Desk

Location 
Lagos

Job Field
Administration, Secretarial, Customer Care

The Job Role
This position is often the first point of contact with the firm and reflects the firm's image to clients. Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.

Roles and Responsibilities
Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
Communicate courteously with clients and staff members by email, letter and face to face.
Take and receive messages for various personnel.
Communicate complaints or any major issue to appropriate personnel.
Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Co-ordinate and organize booking of meeting room and appointments.
Mange the reception area and report issues promptly.
Any other related assignment to job functions.

Requirements
Excellent communication skills.
Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office eg word, excel, outlook, access
Highly organised and ability to cope with competing demands
Personable, highly presentable
Excellent phone etiquette
Previous experience will be an added advantage in similar customer relations job function
Ability to speak other languages will be an added advantage

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