General Manager

Job opening: customer service jobs, jobs in Nigeria

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General Manager
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Oversee and manage all areas and make final decisions on matters of importance.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations.
  • Responsible for the development and achievement of the business plan by working with the field staff or territory operator.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
  • Organize and implement marketing as well as regional and national marketing promotions to increase sales.
  • Staff, train and develop managers and hourly employees through orientations, ongoing feedback, and the establishment of performance expectations and by conducting performance reviews.
  • Responsible for effective management schedules and ensuring proper staffed for all day parts and sales volumes.
  • Expected to exercise good judgment in decision-making.

Qualifications:

  • 10 years manager experience in multinational company.
  • HND or Bachelor's degree in a relevant discipline.
  • Should have experience of complete SAP Implementation cycle.
  • Have excellent customer service and employee relation skills.
  • Be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment.
  • Be able to perform under pressure in a high volume including moving and responding quickly for long periods of time.
  • Have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
  • Have a proven track record in management of FMCG and related.

job.naij@gmail.com
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