Job opening: customer service jobs, jobs in Nigeria

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Location: All Nigeria
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Ad description

Job Description

  • Plans and designs the meeting process, in partnership with the client.
  • Helps everyone get acquainted and feel welcome.
  • Clarifies the purpose of the meeting, the desired outcomes, the process to be used and the roles of each person.
  • Works with the group to establish and get buy-in to the ground rules.
  • Draws out opinions and encourages full participation from all members.
  • Clarifies communication between people.
  • Helps keep the group focused and on track.
  • Protects participants from attack.
  • Provides a safe place for creative ideas.
  • Listens intently.
  • Handles difficult situations and behaviors.
  • Names conflict when it arise and guides those involved through a
  • Negotiation of their differences.
  • Adapts the process as necessary to help the group move forward.
  • Makes process suggestions.
  • Encourages the group with affirmation and appreciation.
  • Monitors meeting pace.
  • Summarizes progress of the meeting at key points.
  • Guides the group in coming to conclusions, agreements, clarity.
  • Maintains neutrality, reflecting content and process back to the group.
  • Serves the whole group rather than individuals, and the process over content.

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