Customer service

Job opening: customer service jobs, jobs in Benin City, Edo, Nigeria

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Customer service
Location: Benin City, Edo
Last update:

Ad description

Customer inquiries often involve some
form of complaint that the customer
service representative must handle in
accordance with the company’s guidelines
and policies. Sometimes, the
representatives may attempt to solve the
problems or at least propose some
solutions. Some representatives may also
be authorized to send customers their
replacement products or reverse
erroneous fees. Others may function like
gatekeepers, getting information on the
problem and passing it along to someone
else to solve. Customer service
representatives must make sure first that
the complaints made are valid and must
do whatever they can--within the bounds
of their authority--to make sure the
customer is satisfied when he hangs up
the phone.
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