CUSTOMER SERVICE MANAGER

Job opening: customer service jobs, jobs in Warri, Delta, Nigeria

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CUSTOMER SERVICE MANAGER
Location: Warri, Delta
Last update:

Ad description

providing help and advice to
customers using your organisation's products
or services; communicating courteously with
customers by telephone, email, letter and face
to face; investigating and solving customers'
problems, which may be complex or long-
standing problems that have been passed on
by customer service assistants; handling
customer complaints or any major incidents,
such as a security issue; issuing refunds or
compensation to customers; keeping accurate
records of
discussions or
correspondence with
customers; analysing statistics or other data
to determine the level of
customer service your
organisation is providing;
producing written
information for customers, often involving use
of computer packages/software; writing
reports analysing the customer service that
your organisation provides; developing
feedback or complaints procedures for
customers to use; improving customer service
procedures, policies and standards for your
organisation or department; meeting with
other managers to discuss possible
improvements to customer service;
being involved in staff recruitment and
appraisals; training staff to deliver a high
standard of customer service; leading or
supervising a team of customer service staff;
learning about your organisation's products or
services and keeping up to date with changes;
keeping ahead of
developments in customer service by reading
relevant journals, going to meetings and
attending courses.
Required skills:
Leadership.
Performance Management.
Problem Solving/Analysis.
Results Driven.
Communication Proficiency. Time
Management. Technical Capacity. Learning
Orientation.
Qualification and experience needed:
B.SC, HND, OND in Mass Communication and
any related field.
1-7 years working experience in Services
environment Behavioral profile: Ability to
work with little or no
supervision

Interested applicant should apply via sms with
the following details- Full name, Qualification,
Age, Sex, Phone number and Location
Only applicants in Benin and Warri are eligible to apply
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Posted by
Tonia1990 Tonia1990 (26)
Nigeria

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