Customer Service Officer

Job opening: customer service jobs, jobs in Nigeria

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Customer Service Officer
Location: All Nigeria
Last update:

Ad description

Company Description
At Prohub Global, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.  Prohub Global is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields.

Job Title:  Customer Service Officer

Job Description
Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

Qualification Required
BA, BSc, HND

Job Category
Customer Service

Job Location
Lagos

Years of Experience
3-5 years

Method of Application:
Forward all Resume and Cv to career@prohubglobal.com

Application Closing Date
31 December 2015

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