Customer Service Officer

Job opening: customer service jobs, jobs in Nigeria

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Customer Service Officer
Location: All Nigeria
Last update:

Ad description

Job Description:

  • Serves customers by providing product and service information; resolving product and service problems.

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

  • Customer Service Relation Skills, Product Knowledge.
  • Problem Solving and Market Knowledge Skills.
  • Documentation Skills.
  • Listening and Phone Skills.
  • Resolving Conflict, Analyzing Information.
  • Multi-tasking.

job.naij@gmail.com
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