Customer Service Officer

Job opening: customer service jobs, jobs in Nigeria

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Customer Service Officer
Location: All Nigeria
Last update:

Ad description

Job Description:

  • To provide and promote a professional, high quality, front line customer focused telephone service to all callers.
  • The post holder will be responsible for dealing with all customer inquires in relation to our services, focusing primarily on repairs, housing/neighborhood management and income management.
  • Delivering a service to meet the individual needs of all customers and wherever possible resolving inquires at first point of contact.

Responsibilities:

  • To take responsibility for being the first point of contact for all callers to the Customer Service Center and ensuring that a high quality of service is delivered at all times.
  • To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers
  • To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
  • To follow current procedures when transferring a call to another member of staff or for specialist advice.
  • To deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
  • To carry out all administrative tasks relating to the Customer Service Center and any necessary follow-up work in relation to incoming calls.
  • To represent the Customer Service Center on groups and forums as required.
  • To develop Group’s commitment to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken.
  • To undertake any such additional duties that is reasonably commensurate with the level of this post.

Requirements:

  • Minimum of OND, HND & B.SC Holder in any discipline.
  • Must be hardworking.
  • Must be able to work without supervision.
  • Attractive Incentive.

job.naij@gmail.com
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