Customer Care Representative

Job opening: customer service jobs, jobs in Nigeria

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Customer Care Representative
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Analyze daily demand & supply
  • Upload Sales orders
  • Conduct education programs
  • Reconciling packers stock
  • Performs assigned system maintenance to various electronic order files
  • Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities
  • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
  • Billing of bin damages & controls
  • Prepare Sales contracts & manage Trial Bin

Requirements/Skills:

  • HND/B.Sc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
  • Professional qualifications from the recognized professional boards, will be added advantage
  • Excellent Interpersonal and Communication skills
  • Strong organizational and time management abilities
  • Good Leadership qualities and Decision making skills
  • Great attention to detail
  • Great Multi tasking skills
  • Ability to work under minimum supervision
  • Residence in Lagos state
  • Good Written and Oral English
  • 3-5 years experience in Customer Service Support
  • Knowledge of Import-Export documentation
  • Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
  • Able to work independently and as a team

job.naij@gmail.com
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