Customer Care Representative

Job opening: customer service jobs, jobs in Nigeria

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Customer Care Representative
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal.
  • CRM/mainframe systems and customer purchase orders.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
  • Performs assigned system maintenance to various electronic order files.
  • Participates and provides expertise as a member of the customer service’s departmental team.
  • The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Qualifications/Requirements:

  • A minimum of OND in any related field.
  • 1-3 years experience.
  • Excellent customer relations skills.
  • Excellent interpersonal and communication skills.
  • Excellent use of Microsoft office tools are required.
  • Good Communication and Interpersonal skills are required.
  • Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.

job.naij@gmail.com
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