Customer Care Officer

Job opening: customer service jobs, jobs in Nigeria

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Customer Care Officer
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Refer customers request beyond his/her limit to appropriate authority
  • Process customer care services and product request
  • Make and receive calls on behalf of the organization
  • In charge of the companies social media (Face book, twitter account etc.)
  • Attend to customers inquiries/queries on company’s product promptly and efficiently
  • Attract potential customers by answering product and service questions
  • Act as the first point of contact on behalf of the organization
  • Resolve product or service problems by clarifying the customer's complaint
  • Perform any other job assigned by management

Skills:

  • Good customer service skills
  • Good relations skills
  • Good interpersonal skills
  • Good problem solving skills
  • Good documentation and record keeping
  • Good reading and listening skills
  • Good dress sense

Educational Qualification:

  • HND Graduate only (Minimum Lower Credit)
  • Experience in the consulting firm will be an added advantage

job.naij@gmail.com
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