Client Services Officer

Job opening: customer service jobs, jobs in Nigeria

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Client Services Officer
Location: All Nigeria
Last update:

Ad description

Job Description:

  • Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities:

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers.

Requirements/Skills:

  • Bachelor degree in any field.
  • Incumbent is required to have at least 2 years progressive customer service or direct marketing experience.
  • Ability to attend to both internal and external customers.
  • Must have good initiative and marketing skills.
  • Ability to use Microsoft Office packages (i.e. Ms-word, Excel & Power point).
  • Must have excellent interpersonal and communication skills.
  • Must also have an excellent sense of priorities.
  • Must be a female.
  • Must be between ages of 22 - 25.

job.naij@gmail.com
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