Analyst, Loyalty & Retention
Job opening: customer service jobs, jobs in Nigeria
Graduate Job Opportunities at Etisalat Nigeria
Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.
This commitment has led to the growth of our active subscriber base to over 21 million in just six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.
Position: Analyst, Loyalty & Retention
Support the development and design tactical retention initiatives for Etisalat customer value segments with a focus on engagement, lifecycle management and customer communications.
Educational RequirementsUniversity degree or equivalent in relevant discipline
Experience, Skills & CompetenciesMinimum of One to Two years post NYSC work experience Problem solving and root cause identification skills. Excellent business analysis skills including a wide range of techniques for data and analysis (including process modelling, process mapping and business requirements specification) Must be a team player and able to work collaboratively with and through others Proficiency in Ms Office - Visio, Excel, Word and PowerPoint Previous work experience in telecommunications industry will be an added advantage
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