Technical Support Manager

Job opening: customer service jobs, jobs in Abuja, Nigeria

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Technical Support Manager
Location: Abuja
Last update:

Ad description

InSiGHt Health Consulting Ltd. focuses on providing technical skills to support sustainable and significant health and development outcomes. We are driven by our vision to be an outstanding and dependable health consulting firm. Our mission is to catalyze positive and sustainable health and development outcomes in Africa by providing technical assistance for programming.  InSiGHt’s foundation lies on the pillars of excellence, knowledge, depth of service and a sincere desire to impact lives through innovative programming.

InSiGHt’s services falls into these broad categories namely: support for development programmes, occupational health and safety solutions, health-care quality improvement, and appropriate technologies for community health-care services.

IHC is currently recruiting for the position below:

Technical Support Manager

Location: Abuja
Supervisor: Principal Consultant

Basic Function:

  • Under the direction of the Principal Consultant, the Technical Support Manager will oversee the technical support unit, and provides the overall technical direction on IHC’s services. The Technical Support Manager will work in collaboration with the technical support team to ensure optimum standard and quality of our technical services.

Key Roles and Responsibilities: 

  • Responsible for overall technical oversight on consultancy engagements including project design, development, and reviews of reports, proposals and other documents for client engagement.
  • Required to apply significant knowledge of the industry trends and developments to improve service to clients.
  • Quality assurance of all technical proposals, reports and client briefs.
  • Represent IHC appropriately at various forum including conferences, meetings, etc.
  • Support business development through identification of potential service delivery areas and development of successful proposals.
  • Keep abreast of industry trends and developments.
  • Provide supervisory oversight to the Technical Support unit.
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