Job opening: clerical, administrative jobs, jobs in Lekki, Lagos, Nigeria
Suggested salary: NGN 100,000
Job Description: Providing help and advice to clients using organisations products or services Communicating courteously with clients by telephone, email, letter and face to face Investigating and solving clients problems, Handling clients complaints or any major incidents, such as a security issue or a customer being taken ill Issuing refunds Keeping accurate records of discussions or correspondence with clients Analysing statistics or other data to determine the level of service the organisation is providing Producing written information for clients, often involving use of computer packages/software Writing reports analyzing the service that your organisation provides Developing feedback or complaints procedures for clients to use Developing service procedures, policies and standards for the organisation or department keeping up to date with changes and developments in the company by reading relevant journals, going to meetings and attending courses. Requirement; Applicant must be a team manager He/She must be able to work under or no supervision Applicant must have at least OND qualification
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