Call Center Representative

Job opening: clerical, administrative jobs, jobs in Lekki, Lagos, Nigeria

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Call Center Representative
Suggested salary: NGN 150,000
Location: Lekki, Lagos
Last update:

Ad description

Call Center Representative

Job Duties:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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GLOBALCOMCONSULT GLOBALCOMCONSULT (27)
Nigeria

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