Help desk specialist

Job opening: clerical, administrative jobs, jobs in Lagos Mainland, Lagos, Nigeria

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help desk specialist
Location: Lagos Mainland, Lagos
Last update:

Ad description

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

QUALIFICATIONS:

Minimum of ND/HND/B.SC/M.SC in any related field. A professional Qualification will be an added advantage.


HOW TO APPLY

Interested Applicants should contact the employer with details of contacts which must include name, Age, Qualifications, Year of Graduation to the following number:


Note: This Opening is for Lagos residents only.
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