General Manager

Job opening: clerical, administrative jobs, jobs in Lagos Mainland, Lagos, Nigeria

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General Manager
Suggested salary: NGN 150,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Regus is the World’s largest provider of workplace solutions, offering the widest range of products and services which allow individuals and companies to work however, wherever, and whenever they need to. Although we operate in over 100 countries, 900 cities and 3000 locations, we still think of ourselves as a high-growth start-up - and we’re still expanding rapidly. In fact we’re opening over one new centre every day, achieving over 20% growth in just 1 year.

We’ve been pioneering the industry for over 25 years, and we’re innovating more than ever. Our customers can now find us in airports, railway stations, motorways, retail parks, libraries and universities. Our mission is to keep them connected and productive, wherever business takes them.


Recruit, induct, train and develop your team to maximise their performance and engagement
Lead by example and set the highest standards through personal conduct
Assign and delegate clear tasks and responsibilities
Develop a well thought out business plan with clear achievable objectives
Identify business opportunities and implement effective solutions to capture
Effective Business Planning
Every month review, improve and update the centre business plan
Communicate to your team and deliver the business plan actions
Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue
growth and close control of costs
Support new company initiatives, including the implementation of new tools and systems to enhance
Grow the Business
Manage and develop a pipeline of new business to maximise centre occupancy and usage
Sales effectiveness: Deliver key metrics of conversion and price
Grow the relationship with existing customers
Retain and renew relationships with existing customers
Influence the volume of new business where required through effective local marketing activities and
broker engagement appropriate to the centre
Customer Service
Lead by example, creating a strong ethos of customer service throughout the team
Drive customer retention through great service and focused customer engagement
Build profitability by developing the products and services existing customers access
Maximise customer satisfaction results through regular customer engagement and the highest level
of centre standards


Customer service focused with the ability to
remain flexible and calm in high pressure or
continually changing situations
Strong communication and interpersonal
skills, able to engage and motivate people to
take action
Comfortable making decisions, evaluating
options and considering consequences
Strong organisational skills, including the
ability to prioritise, multi-task, delegate and
work effectively with minimal supervision
Knowledge of MS office; Word, Excel,
PowerPoint and Outlook
Shows Care: Is committed to creating
strong working relationships with customers
and colleagues, acts with integrity and
strives to act in the best interests of the
organisation and team.
Anticipates Customer Needs: Understands
that customer satisfaction is key to business
success and is committed to providing an
excellent customer experience at all times
Embraces Change: Understands the
dynamic nature of the organisation and is
committed to adapting to changing priorities
Takes Ownership: Accepts accountability,
uses own initiative and works proactively
Good Communicator: Demonstrates good
two-way communication skills
Commercial Awareness: Understands the
impact of financial performance on business
results and how own actions impact the
broader commercial environment
Results Oriented: Relentlessly pursues the
achievement of goals and sustained
profitable growth, whilst adhering to Regus
standards and policies
Team Leadership: Works co-operatively
and is committed to the overall team and
organisation objectives. Leads by example
and role-models the desired behaviours
Skilled Negotiator: Quickly establishes
rapport and understands others
Positively influences others,
is tenacious & inspires others to take action.
Is focused on achieving the desired outcome
Proven success working in a commercial,
customer focused environment
Successfully managed, trained, developed and motivated teams to deliver high performance and maximise productivity
Previous sales experience
Previous experience generating new leads
Previous P&L ownership
Professional communication skills with a high
success rate in building and maintaining
Impact and influence. Persuade and
positively influence customers, own staff and
senior management
People development. Recognizes
developmental needs of others and gives
appropriate solutions
Team builder, Recognizes the importance of
the team. Firm and fair management style
Commercial insight. Good local market
knowledge. Can effectively forecast
Organisational awareness. Takes a wider
view of the company and business strategy
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