Customer Service Representative

Job opening: clerical, administrative jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Customer Service Representative
Suggested salary: NGN 100,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Responsibilities
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and
policies
• Take the extra mile to engage customers


Requirements
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
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Fade4sure Fade4sure (34)
Nigeria

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