Front Desk/Office Manager

Job opening: clerical, administrative jobs, jobs in Lagos Island West, Lagos, Nigeria

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Front Desk/Office Manager
Suggested salary: NGN 60,000
Location: Lagos Island West, Lagos
Last update:

Ad description

• Will be responsible for providing office management services and ensuring organizational effectiveness and efficiency.
• Supervising office staff and maintaining office records.
• Organizing and coordinating office operations and procedures.
• Receiving phone calls, providing information by telephone, in written form or in person. Take messages, forward mails, respond to email, fax documents, and facilitating all front desk operations.
• Providing exceptional customer service to promote a positive first impression.
• Attending to visitors at the reception, leading and assisting with front office functions, primarily interacting with both visitors and other staff on a daily basis.
• Arranging travel, meetings and appointments.
• Maintain office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Design and implement office filling systems, maintain and ensure they are up to date, define procedures for record retention, ensure protection and security of files n records.
• Complete operational requirements by scheduling and assigning employees; following up on work results.
• Maintain office clerical functions by supervising, coaching, counseling, planning, monitoring, and appraising job results.
• Ensure that all office/guesthouse facilities are properly maintained and in good condition, report any damage as soon as possible.
• Ordering stationery and equipment, maintaining and replenishing inventory, check stock to determine inventor levels, anticipate needed supplies, verify receipt of supply.
• Reporting to management. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Contributes to team effort by accomplishing related results as needed.
• Perform other related duties required.
• B.Sc/HND from a reputable university.
• Minimum of 1 year experience.

Administrative Manager
• Responsible to be the local administrative leader for the branch including managing facilities and administrative support (e.g., CSAs, BOAs).
• Perform delegated supervisory functions and approvals and authorizations for your branch as well as for the complex.
• Manage branch administration, including branch facilities and provide administrative support as needed for the complex admin manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding, disaster recovery, etc.).
• Recruit, select, onboard, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no admin manager is present.
• Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy.
• Coach and educate all employees on administrative policies and procedures.
• Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices.
• May perform delegated supervision functions and approvals for the branch / complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated approvals and authorizations
• Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors.
• Support and drive strategic firm initiatives.
• Partner with complex administrative manager and Home Office to address any management or staffing issues.
• 3 years of experience with a leading financial institution.
• Relevant management experience in branch operations.
• High School Diploma or equivalent required; College Degree recommended.
• Leadership skills.
• Judgment and decision-making.
• Managing and developing people.
• Drive and commitment.
• Working in partnership.
• Leverages resources and delegates effectively.
• Creates a positive branch business culture.
• Administrative Managers can not supervise or review any activities of their on-site Branch Manager or Complex Director Line Manager Complex Administrative Manager.
Candidates must send their cv to email
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