Front Desk Officer

Job opening: clerical, administrative jobs, jobs in Ikeja, Lagos, Nigeria

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Front Desk Officer
Suggested salary: NGN 70,000
Location: Ikeja, Lagos
Last update:

Ad description

Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from customers and/or contacts branch/regional offices to resolve a variety of order-related issues.
Accesses internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Performs assigned system maintenance to various electronic order files.
Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service area goals and timetables.
Responsible for decisions concerning personal time management and call activities, decisions concerning new strategies to increase retention, decisions concerning customer service levels in regional/branch locations, decisions concerning the implementation of new customer service policies and procedures.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.


Minimum of 3+ year progressive customer service or direct marketing experience.
Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
Must also have an excellent sense of priorities.
Must be bilingual with database management experience.
Minimum of HND.
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