General Manager - Superstore

Job opening: clerical, administrative jobs, jobs in Lagos, Nigeria

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General Manager - Superstore
Location: Lagos
Last update:

Ad description

The MacTay Group is a leading consulting company with its sole aim to nurture and improve growth in people and establishments by offering strategic and operations consulting services.  Our 30 year success story has been one filled with excitement and fulfilment for our clients, overcoming difficult challenges, cutting across Private, Public and social sectors while staying true to our beliefs that limitations are only a figment of the imagination, with our committed and innovative team, we have proved this time and again.

Job Title
General Manager - Superstore

Location 
Lagos

Job Field
Administration, Secretarial

The General Manager would function as a primary contact for our customers, the General Manager is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis to provide a positive shopping experience. The Manager is also responsible for the total operations of the store and performs various duties personally or through supervision of store employees 20 to 30 direct reports plus 100+ bargaining unit and non-contract employees. The Manager position is a non-union, salaried position and reports to the Managing Director.

Role
Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory, security, customer services, and management of staff
Focus on positive customer service, satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service
Maintain, encourage and possess an “owner mentality”
Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results
Identify areas for improvement and cost control by implementing action plans and procedures to address issues
Forecast, create schedule, and monitor labor to be consistent with store sales, productivity guidelines and wage budgets; create action plan to address cost control issues
Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
Ensure cashier accountability, scanning accuracy and adherence to company security and cash control procedures
Monitor and build relationships with all vendors to ensure proper adherence to our standards
Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
Recruit, properly train, coach, develop, encourage and set high standards for job performance of store employees, with assistance of other management personnel. Evaluate employee performance and addresses conduct issues through coaching, counseling and termination process, if needed
Maintain appropriate professional relationship with union officials and ensure compliance with collective bargaining agreement provisions, if applicable
Create a rewarding work environment where our employees feel valued and empowered
Ensure store appearance is maintained to company standards
Schedules: Interested applicants must allow for a variety of shifts and long hours including nights, holidays, and weekends

Minimum Qualifications
Minimum of five years’ experience as a store manager, director with responsibility for managing a department, team within a multi-department operation within retail or service industry with sales volume of over N15,000,000 per week
Overall management responsibility for a minimum of 20 personnel or greater
Bsc equivalent required
Strong customer service and proven ability to demonstrate leadership skills
Strong operations experience in receiving, stock and inventory as well as front-end/office management
Must have direct experience managing a P&L budget
Experience selecting, assessing, developing and coaching employees
Ability to organize and prioritize multiple tasks in a very fast-paced environment
Excellent communication skills with an upbeat demeanor and sales-oriented personality
Ability to work flexible schedules

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