Front Desk Officer

Job opening: clerical, administrative jobs, jobs in Nigeria

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Front Desk Officer
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Greet guests and patrons as they arrive;
  • Ask if guests have a prior booking;
  • Manage the registration process;
  • Ask for identification and ensure that the provided credentials are accurate;
  • Handle guest check-ins and check-outs appropriately;
  • Operate hotel switchboard, take calls and provide information and transfer calls;
  • Manage accurate accounting of all rooms;
  • Provide guests with room keys and call for bellboys;
  • Take reservations over the telephone, through emails and in person;
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions;
  • Refer guests to appropriate departments to resolve complaints or provide suggestions;
  • Compute bills and take payments;
  • Provide guests with directions around the hotel;
  • Contact housekeeping and maintenance departments when a problem is reported;
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them;
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

job.naij@gmail.com
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