Customer care officer

Job opening: clerical, administrative jobs, jobs in Delta, Nigeria

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Customer care officer
Suggested salary: NGN 120,000
Location: Other, Delta
Last update:

Ad description

RESPONSIBILITIES
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Attend educational trainings and workshops for professional growth.
Provide support in new product development and enhancement activities.
Develop process improvements to enhance service efficiency and effectiveness.
Assist in risks assessment and mitigation activities.
Utilize effective problem solving and time management skills in client service operation.
Provide assistance to less experienced staffs when needed.
Identify and develop new business opportunities with client contacts.
Analyze and resolve service issues promptly.
Make frequent client calls and visits to strengthen client relationship
Inform management about complex client issues and resolutions.
Work in compliance with company policies and procedures.
Build positive and productive relationships with clients.

REQUIREMENTS
Minimum of HND/BSC in a relevant discipline.
1-3 years relevant work experience.
Have good command of English.
Professional appearance.
Ability to work under pressure.
Skilled at handling clientele problems.
Assisting in sales.
Have good spoken and written communication skill.
Be confident.
Have good organizing skill.
Have problem solving skill.
Be able to work accurately with good attention to details.
Be able to work as part of a team.

METHOD OF APPLICATION
Qualified and Interested Candidate should forward CV and Cover Letter to the HR email address and send Via SMS Name, Qualification, Residential Address and Phone Number to the HR contact.
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