Administrative Manager

Job opening: clerical, administrative jobs, jobs in Nigeria

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Administrative Manager
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Responsible to be the local administrative leader for the branch including managing facilities and administrative support (e.g., CSAs, BOAs).
  • Perform delegated supervisory functions and approvals and authorizations for your branch as well as for the complex.
  • Manage branch administration, including branch facilities and provide administrative support as needed for the complex admin manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding, disaster recovery, etc.).
  • Recruit, select, onboard, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no admin manager is present.
  • Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy.
  • Coach and educate all employees on administrative policies and procedures.
  • Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices.
  • May perform delegated supervision functions and approvals for the branch / complex as well as delegated approvals and authorizations.
  • Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors.
  • Support and drive strategic organization initiatives.
  • Partner with complex administrative manager and Home Office to address any management or staffing issues.

job.naij@gmail.com
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