Customer Service Officer

Job opening: clerical, administrative jobs, jobs in Abuja, Nigeria

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Customer Service Officer
Location: Other, Abuja
Last update:

Ad description

Our client is seeking to employ suitable and qualified candidate for the position of a Customer Service Officer.

DUTIES AND RESPONSIBILITIES:

1. Acting as the first point of contact for clients, both online and offline
2. Handling all social media platforms, call centers and addressing all enquiries regarding the company's services.
3. Dealing with passenger enquiries about flight departures and arrivals.
4. Checking in passengers, providing boarding passes, weighing baggage and labeling luggages.
5. Telling passengers about luggage restrictions.
6. Taking care of people with special needs, and unaccompanied children
7. Calming and reassuring nervous passengers.
8. Generally supervise and assist in concourse operations to ensure smooth operation and customer satisfaction.
9. Must be knowledgeable of all airline procedures and policies to instill customer confidence, show genuine concern, and help operations run smooth.

SKILLS, INTERESTS AND QUALITIES:

1. Must be a detail-oriented and organized individual
2. Must possess excellent customer service skills.
3. Strong written and spoken communication skills.
4. Must have a polite and professional approach.
5. The ability to solve problems.
6. The ability to deal tactfully with upset or angry passengers.
7. Must be computer literate.
8. Must be a good team player.

QUALIFICATION

1. Bachelor's Degree in any relevant course.
2. Experience in the aviation industry will be an added advantage.
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