Banking Job at Stanbic IBTC
jobs in Nigeria
Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Job Title: Non-Interest Banking Relationship Manager
To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branches under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.
To engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
To execute robust relationship management techniques that would ensure optimum customer retention
Identify opportunities in markets, Cooperative Societies, Associations, Unions and engage market associations and representatives of these cooperatives, associations for acquisition.
To coach and guide team of Direct Sales Agents DSAs towards sales achievement
Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
Assume accountability for delivery of Asset and Liability budgets
Monitor adequacy of income from fees and commission
Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document
Key Performance Measures
Delivering on the branches budget in terms of Revenue, Value and Volume figures
Ability to grow the clientele base of the branches
Innovative Business Development input through constructive feedback from the market
Create sales pool for NIB DSAs
Key Dimensions of the Job
Relationship management at the branch level; customer retention and acquisition through referrals.
Internal Relationship-Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
External Relationship-Both Personal and Business Banking Clients, Organizations management staff etc