Front Desk Manager

Job opening: arts, entertainments, publishing jobs, jobs in Surulere, Lagos, Nigeria

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Front Desk Manager
Location: Surulere, Lagos
Last update:

Ad description

1. Trains, cross –trains, and retrains all front office personnel.
2. Schedules the front office staff.
3. Supervises workload during shifts.
4. Evaluates the job performance if each front office employee.
5. Maintains working relationships and communicates with all departments.
6. Resolves guest problems quickly, efficiently, and courteously.
7. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
8. Reviews and completes credit limit report.
9. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
10. Review Front office log book and Guest feedback forms on a daily basis.
11. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
12. Perform other duties as requested by management.
Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.
Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
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