Clients Relations Executive

Job opening: advertising, public relations jobs, jobs in Victoria Island, Lagos, Nigeria

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Clients Relations Executive
Location: Victoria Island, Lagos
Last update:

Ad description

Bettlings Consult fields a unique blend of a highly motivated team of young professionals with relevant business, technology and enterprise experience. Our team includes individuals from diverse backgrounds with a confirmed passion to excel at making your use of your automobile as safe and pleasurable as the manufacturer intended.
Our people bring together decades of training, accompanied by a real passion for quality service delivery.

Job Responsibilities:
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Qualification and Requirements:
Must have a degree in any field
Must have 1 year of experience.

Method of Applications:
all Applicants should forward their profile or cv to the human resources officer

Apply for this Job.
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