Marketing Operations Manager

Job opening: advertising, public relations jobs, jobs in Ikeja, Lagos, Nigeria

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Marketing Operations Manager
Suggested salary: NGN 200,000
Location: Ikeja, Lagos
Last update:

Ad description

Ktizo concepts is a fast growing firm based in lagos that specializes in advertisement hereby needs the services of a marketing Operations Manager

Marketing Operations Manager Job Duties:

Markets products by managing staff; maintaining response operations; maintaining quality ratings

Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.

Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.

Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.

Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.

Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.

Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.
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Nigeria

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