Call Centre Agent

Job opening: advertising, public relations jobs, jobs in Nigeria

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Call Centre Agent
Location: All Nigeria
Last update:

Ad description

Job Description:

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports


  • Minimum of OND in related field.
  • Proficient in relevant computer applications.
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Some experience in a call center or customer service environment.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes.

Key Competencies:

  • Verbal and written communication skills.
  • Listening skills.
  • Problem analysis and problem solving.
  • Customer service orientation.
  • Organizational skills
  • Attention to detail
  • Judgment.
  • Adaptability.
  • Team work
  • Stress tolerance
  • Resilience.
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