Customar care

Job opening: accounting, finance jobs, jobs in Ikeja, Lagos, Nigeria

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Customar care
Location: Ikeja, Lagos
Last update:

Ad description

Main Job Tasks and Responsibilities
deal directly with customers either by telephone,
electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to
handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the
designated resource
manage customers' accounts
keep records of customer interactions and
record details of inquiries, comments and
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal
follow up on customer interactions
provide feedback on the efficiency of the customer
service process
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